Response time, done right
First response, resolution, median and P90, by channel and by agent, with business hours respected. No more arguing about what the number means.
hellodash connects to Freshdesk and Freshcaller and turns raw support data into response times, SLA health and agent performance you can act on. Set up in five minutes.
No credit card needed · Read-only access to your Freshworks data · Cancel anytime
Freshdesk and Freshcaller each have their own reports. hellodash puts them side by side and tells you where the queue is slipping before customers notice.
First response, resolution, median and P90, by channel and by agent, with business hours respected. No more arguing about what the number means.
Pulls your Freshdesk SLA policies and shows compliance, breaches and the tickets about to tip over, so you fix them before the clock runs out.
See exactly which hours and weekdays are busiest across calls and tickets, then staff the schedule to match instead of guessing.
Handled volume, response time and CSAT per agent, across phone and tickets in one row. Share a weekly scorecard with one click.
Calls waiting, longest wait and who is on a call right now, straight from Freshcaller. Put it on the office TV, in light or dark.
Get a Slack or email nudge when the queue passes a threshold, an SLA is about to breach, or response time drifts above target.
Add your Freshdesk and Freshcaller domains with a read-only key. We never write to your helpdesk.
Up to 12 months of tickets and calls are imported so trends are meaningful from day one.
Managers get the full dashboard, agents see their own scorecard. Data refreshes every five minutes.
Every plan includes both Freshdesk and Freshcaller. Prices exclude VAT.
For a small team getting its first real numbers.
For support teams that manage to SLAs.
For multi-brand teams and BPOs.
Need more than 15 agents on Growth? Extra seats are €5 per agent per month.
No. We only request read scopes. Your API key is encrypted at rest and you can revoke it at any time from Freshworks.
Growth and Scale sync every five minutes. The live queue wallboard uses Freshcaller's real-time events. Starter syncs hourly.
That is up to you. By default agents only see their own scorecard and team totals. Managers see everything.
In the EU (Frankfurt). We will sign a DPA on request.
Connect Freshdesk and Freshcaller, and your first dashboard is ready while the coffee brews.